Shipping and Return Policy
SHIPPING POLICY
Turnaround
All orders are shipped within 24 hours Monday – Friday 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order
with the tracking information. Please note that some orders using 1st Class
USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your
products, and your location. Before the final checkout page you will be shown
what the cost of shipping will be, and you will have a chance to not place your
order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in
stock. When the item becomes available we will ship you the rest of your
order. You will not be charged any additional shipping and handling for the
second shipment.
RETURNS AND
EXCHANGES
How To Return An Item
Your item must be in its original condition to be returned.You must return the
item within 30 days of your purchase.
1. Please email gordon@uphonewholesale.com to request a refund and we
will assign you a tracking #.
2. Mail your returned item to:
uPhone Wholesale
Returns Department Tracking #
4302 Sunbelt Drive
Addison, TX 75001
3. Include in your package a signed letter stating the reason for your return
and the original receipt.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your
refund. We also do not refund the original shipping and handling that you paid
on the order.
Exchanges
We offer a 30-day exchange warranty. Should you return your item we will
repair it and return it to you or we will send a replacement unit.
Turnaround
All orders are shipped within 24 hours Monday – Friday 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order
with the tracking information. Please note that some orders using 1st Class
USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your
products, and your location. Before the final checkout page you will be shown
what the cost of shipping will be, and you will have a chance to not place your
order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in
stock. When the item becomes available we will ship you the rest of your
order. You will not be charged any additional shipping and handling for the
second shipment.
RETURNS AND
EXCHANGES
How To Return An Item
Your item must be in its original condition to be returned.You must return the
item within 30 days of your purchase.
1. Please email gordon@uphonewholesale.com to request a refund and we
will assign you a tracking #.
2. Mail your returned item to:
uPhone Wholesale
Returns Department Tracking #
4302 Sunbelt Drive
Addison, TX 75001
3. Include in your package a signed letter stating the reason for your return
and the original receipt.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your
refund. We also do not refund the original shipping and handling that you paid
on the order.
Exchanges
We offer a 30-day exchange warranty. Should you return your item we will
repair it and return it to you or we will send a replacement unit.
